Tuesday, July 12, 2011

Malaysia Airlines Walk In Interview (Part 1)

Yeah, as promised, i will share on tips for MAS Cabin Crew interview.

You may check out MAS official web for job opportunities with MAS

Yes. The World's Best Cabin Staff.
You can look for the requirement in the website.

It's coming!
Here is your chance to be part of the World's Best Cabin Crew.

Ok, some of you must be wondering the stages & process for the interview.
I can share from my past experience but pls take note that the sequence or the stages might be changed.

  • Download the application form, print & bring it along during the day. You can get it here.
Avoid unnecessary question
  • What if I left my form at home? They will supply form during registration but you are just wasting your time.
  • Do I really have to bring my cert, letter of application? Well, ask yourself again, are you serious about getting this job and going for the interview?
  • What if I forgot to bring? You MUST REMEMBER. Do your homework and get yourself prepared. Get enough sleep.
  • I don't have my photo with me. Ask yourself again, are you serious about this job?
  • I am just 17 years old, I am 140cm only, can I apply? Try and read the requirement again until you understand. Do not waste your time if you do not meet the requirement.
  • Bring along your passport photograph pic. (Not necessary to bring your full length 4R/5R pic-at the end of the day, we want to see the real you and not the photoshop image of you). I came across a photo of one candidate, she looks as perfect ever. I was waiting for the candidate to enter the room as I think she really got the face. To my surprise, when she came in- it was too good to be true! so there's is no point having the best photoshop photo of you if it doesn't represent the real you. Oh ya, once I had Emirates interview and they requested the candidate to bring a full length 4R pic, before they actually que to get in the hall, recruitment team actually check their pic and compare with the real them. If the pics looks too perfect, candidate needs to take a new photo. - oh ya, Emirates hired agency for photo booth and charged them RM25 per photo and no CD will be given.
  • Its a must to have your SPM cert as the entry level for this job is SPM. Do make sure you meet the min requirement else don't waste your time trying. For some cases, candidate giving excuse- Cert was missing-flood,burnt when the house was caught in fire,got stolen)- You can always ask the school to get/reprint a copy of your SPM cert. If you left it at home-please find your way back and take it with you for the interview. If you have a higher qualification- Diploma, Degree, Master & etc- you are most welcome to apply but you would need your SPM cert too. The basic pay will be the same regardless to your higher qualification. Other airlines such as Singapore Airlines & Emirates are offering a different basic pay based on the qualification.
  • Please bring along your letter of application, resume, original and certified true copies of
    academic certificates, IC and a recent passport-sized photograph (non-returnable) and completed Malaysia Airlines Job Application Form. Google and look for sample of letter of application and resume. There's always a first time for you. I will share with you my sample of Resume and tips of writing resume. SOON ya :)
  • Candidates are advised to dress appropriately (office attire) for the interview (t-shirt, slippers and jeans are not allowed). Female candidates are encouraged to wear kebaya. Ok, this is very simple. You can wear formal and be presentable. Ladies can wear the kebaya- it will be more likely for the interviewer/panel to imagine you in the real MAS kebaya and see if you got the cut to be a crew. You can always wear your formal attire-either match it with skirts/long pants. Hair for the ladies-you can bun it, you can blow it nicely and let it go.
Ok, now that you understand the entry requirement.
Let's see how is the stages like. (It might change)

Interview Stages
  • Register, check for all documents-resume, application letter, SPM cert & etc.
  • Get your Q- Number. Registration counter will close at 12 noon so pls be early. Mind you, there are more than 500-1000 candidates, you may want to come early and get early number and be prepared to stay through out the interview process for the whole day.
  • Height and weight check. Minimum height (weight in proportion): 165cm (male) / 157cm (female). Weight to be ideal with your height. Google for BMI calculator to know more. Yes, will measure you with a bare feet/ without your shoes.
  • Holding Area. Most of the time, you will need to be sitted in the Hall/Auditorium and there will be a slide show of MAS cabin crew, the benefit & etc. You will need to wait for your turn before you get into the interview rooms. Normally, for KL round held in MAS Academy, there will be about 10 interview room. (They will select randomly for you). They will call 6 candidates to be in 1 room.
  • Preliminary. This is a very important stage. First impression counts as you need to get their attention within this 5min session. There will be 6 candidates seated together one row & face the panel interviewer. There will be 2 panel. You can put your things at the table provided at the back of the room and be seated. (They may arrange you to seat by name or you can chose to seat- depends on the panel and just wait for their instruction. From this moment, everything you do will count! The walk you walk, way you sit. Do smile! and keep a good body language. During this stage, they will ask you to introduce yourself. and maybe basic question (question may differ and depends on panel). Area to look at the candidate : English and Communications skills.

Sample/Basic Questions

Here are sample of question. It's not a guarantee question but you can start to think of it and be prepared. Please do not memorize it, know it by your heart and be yourself :)
  • Tell us about yourself -Do not drag. (you can start with greeting the panel and also the rest of the candidates & smile!)
  • Why are you here today? -Because you want the job & you are interested to become a crew.
  • Why do you want to be a cabin crew? 99% of candidate will say "I want to be a cabin crew because it's my dream job since i was a kid. I love to travel and meet people". Imagine if you are panel interviewer, and towards end of the day you are hearing the same script for more than 1000+ times in numbers of interview session for years and years? Aren't you get bored? If I may suggest, try to rephrase / make it different so that the panel will be more likely to pay attention at you because you are just unique.You can try and google fun/different way to introduce yourself .


  • Why do we need a cabin crew in flight? (key word: safety & to comfort passenger)
  • What is the role/responsibility of cabin crew? (key word: safety & to comfort passenger)
  • Why do you think we should select you as cabin crew?
  • In 3 words, what type of person you are?
  • What is your preparation before you come for the interview? To show you are really prepare and serious about getting the job.
  • If we are a group of tourist, suggest a place that we must see and go in Malaysia/international?
  • One of the benefit/privilege for Airline staff is they are entitle for Annual FOC ticket, where will you go & why?
  • (Knowing that you are from Penang, or etc...), Tell us the famous tourist spot/places that we must go in Penang/etc. Show that you know interesting places in your hometown/place of birth.

When I attended Singapore & Emirates interview, the preliminary question as follow:
  • If you were a fruit, what fruit best represent you & why?
  • Lets say you are given a chance to do plastic surgery, which part of your body that you will choose for surgery and why? Be careful, this can be tricky. E.g If you say you want to fix your teeth- GOTCHA! They know that your teeth is not good, E.g You say you want to have big eyes because your eyes is small/sepet- You are telling them that something is not right with your eyes. E.g You say you want to have a perfect skins and no scars- Opss! You are about to show them you have a lot of scars and for this job, they prefer candidate with good skin and of course, we do have scars- as long as its not visible when wearing the uniform.
  • What is your favorite show/movie?

Ok, i will continue on the next stages soon.
Stay tune :)


aqlim said...

Thanks for the info~!

May i know for Emirates Interview, do we need to apply from the website or just walk in will do?

F. Hilda said...

hi aqlim,

you are most welcome :)
you will need to apply from website, they wil inform you if there's any open intvw.

u may also check on9 for latest recruitment :) all d best!

Rakesh said...

Thank you for the good writeup. It in fact was a amusement account it. Look advanced to far added agreeable from you! However, how could we communicate?
Flights to Singapore

enyheartsdiamond said...

thank you! this really helps <3

hendra juliyanto said...

i want to be a steward,,,,
its so helping,,

hendra juliyanto said...

i want to be a steward,,,,
its so helping,,

Fizliyana Hilda said...

Air Asia opening this 9th June at Park Royal Hotel Bukit Bintang. Check their website for details.

Nuna Sue said...

can i get married if still under contract?

dilabiniabu said...

Dear Hilda...

How to apply job as MAS officer... since my 'height' x mencapai kehendak diorg...

MalenaYV said...

hey dear,

i am using braces and i got yellow teeth..but since i use a whitening products it is only whitens 1-2 tones..last time i went interview they argue with my teeth ..so how should i do to convince them again for 2nd time?

alantika win said...

Untuk jadi pramugari mesti kena cekap bi ye

alantika win said...

Untuk jadi pramugari mesti kena cekap bi ye

alantika win said...


F. Hilda said...


Nuna Sue- of course you can get married. it shouldnt be a problem :)

Dilabini abu- did you mean mas ticketing officer?

MalenaYV-perhaps you can try again & charm them with your other X factor :) goodluck dear!

F. Hilda said...

hi alantika win,

English is a must. Sbb MAS ada passenger bukan hanya dari Malaysia. Even perantaraan di dalam kelas adalah di dalam Bahasa Inggeris.

atikah said...

Hi, what about scar kat kaki? and it's pretty obvious. Could I get a chance?

F. Hilda said...

Hi Atikah,

try to conceal or cover it maybe?it also depends on the size & color of the scar. all the best to you!

Zyra Nasir said...

Hi there..i hv pimple scar on my face but still can cover it with make up.is it acceptable?and how about teeth?did they actually check our teeth?

Nadia Nur Aamirah said...

Hi dear, can i ask you something?? Im going to be 18 y/o on this december. But the interview on this saturday, soo, nanti i xdpt ke macam mana ye ?? Because i really really want to be a stewardess.

F. Hilda said...

Hi Zyra,

Try to conceal and let your make up do the best :)

They will eventually see your teeth when you smile dear :)

all the best!

F. Hilda said...

Nadia Nur Aamirah,

you can always give a try. Some airline will ask you to come again when you are 18.

take it as experience if you didnt pass this round. you are young and there will always be opportunities waiting for you

Zyra Nasir said...

Thank you.1 more Q, do they actually accept married women?

zarul izwan said...

hi there, wanna ask regarding spm result, actually my English is not credit in spm, but i am diploma holder majoring mechanical engineering, i have experience of working abroad, i have improved my english a lot, do i still have a chance to join?.i'm really really interested with that..thank you

F. Hilda said...

Zyra Nasir, of course they do :) but during contract, they are not suppose to get pregnant

Molly said...

I am a Malaysian citizen but I have no SPM cert because I grew up and studied oversea. Will they reject me on the spot?

Afreena Ishak said...

Hi there. Was just wondering on the part where they check for scars..is it just on the face or other areas as well? Is the inspection carried out by female or male officers? Thank you for your time :)

ella hussin said...

Hai .
I want to know someting
Mereka nak ketinggian 156 tapi tinggi I 152 masih kah akan di terima ? Dan mempunyai parut sedikit pada lutut masihkah di terima walaupun pakain mas berbaju kebaya . And one thing boleh I pakai tudung masa interview september 2014 ?

Vivian Lee said...

I have a lot of scars on my legs but it wont be so obvious when i wear a black stockings can i still be a cabin crew at air asia or mas??

Nurul Farhana Abdul Aziz said...
This comment has been removed by the author.
Nelisa Shariza said...
This comment has been removed by the author.
Nelisa Shariza said...

2:22 PM

Hi.. heard dat MAS is hving their walk-in intrview now..i wish I cud go n give a try...but d prblm is..im still waiting 4 my spm result which will b out diz coming march 3rd..i suggst to try d intrview at malacca diz cming jan 17..so can I use my trial result juz 4 a moment while waiting 4 my spm result? im pretty sure n a bit cnfdnt dat my result will qualified d acdmic rquiremnt..so shud I go n give a try??or im juz gonna waste my time??cuz I really want it so bad..n its d only opprtinity 4 me to try it?? Plizz rply ASAP

Jequeline Icha I.J said...

Hello sist F. Hilda.. :-)
i'm just wanna ask about the mostly flight attend that need us to make a resume,ist important? Why?
And i'm hopefully that sist can give a few example/tips how to write it?

kasz said...

hai sis F. Hilda..
Do they check inside our teeth or they just look from our smile??
TQ sis.. :)

Hana said...

alahai. My height only 156 cm

Hana said...

alahai. My height only 156 cm

Immanuel James said...

Hi Hilda. I got plenty urgently question to ask regards this cabin crew. u have any mail or phone nmber that i can contact u. feel free to contact me instead via email chenhexoxo12@gmail.com . thanks.