Saturday, July 25, 2015

Kudos to Digi Helpline!



I'd like to express my sincere gratitude to DiGi Helpline for being really attentive and helpful. Finally, my issues are resolved. In case you missed my complaint stories to DiGi, here you go http://fhildagreat.blogspot.com/2015/06/my-love-letter-to-digi.html

The whole process took about 1 month. I lodge my complaints on 15th June and on 15th July I received my refund. Been talking to different Customer Helpline officers and finally handled by a representative in Email team. I've also channel my complaints via DiGi facebook and email too. I must say their response time is good and they will reply you.

So, here how it goes.

Mr Partiban (DiGi Email team), you have been really wonderful and many thanks for being consistent. He would call me on daily basis to share with me the updates and progress. In scale 10, 10 for excellent- I'd like to give you 11 if I can :)

 DiGi made contact with MMC Wireless (company who handles this SMS service for their client).The 3rd party charges (RM4/sms sent to me) has been charging me since Oct 2013. Unfortunately, DiGi managed to get refund for 6 months only, which total amount is RM420. I couldn't imagine the total amount if they were to refund me 100% **I bet it will be thousands**

Oh well, I guess this is better than nothing.  

They even notified me via SMS



  They also update me on the refund status. The refund amount will be credited in the DiGi account, it means, basically I don't have to pay my bills for few months until it reached total amount of RM420.

This is not the first time as DiGi did refund me some time ago for charging me the unused Blackberry Internet Service (BIS) for more than 12 months. Do your right as a customer. You deserve what you deserve to.



Lastly, I would like to thank Ayu Fitriyah. She's my first contact point when I lodge the report. Thank you Ayu & Partiban!


Again, thanks DiGi. Always my preferred service provider.

Homemade Baby Oatmeal with Apple Puree



My lil girl- Eria Erina (EE) is now 6 months old and ready for solid food.

Masa EE 4 bulan, I dah consult dengan pediatrician the best time to start solid food.
Doc cakap kalau leher dia dah kuat dan boleh control kepala dia tegak, bila calit sikit makanan dia tunjukkan movement untuk chew makanan & mula gerakkan mulut everytime tengok kita makan jadi boleh la explore untuk start makan.

 Antara solid food yang saya bagi ialah apple, banana, avocado, pear & sweet potato.
Cara penyediaan ialah steam (banana & avocado tak perlu steam pun takpe sebab tujuan steam ialah untuk lembutkan buah tu supaya senang di blend). Lepas steam, boleh blend sampai lah dia halus dan tak terlampau pekat untuk baby telan. Kalau pekat sangat boleh tambah susu badan/ formula milk atau sedikit air rebusan.

Of course kena ikot "4 days wait rule" before introduce to new food supaya boleh tengok baby allergy reaction (kalau ada).  Always introduce single type of food maknanya kalau banana, banana saja dan tak perlu mix dengan buah lain. Bila baby dah ngam dengan food tu, kita boleh start untuk campur kan ingredient.
Oatmeal, brown rice dan barley pun antara sumber grains yang boleh diberikan kepada bayi 6 bulan. Adalah juga I buat some research on baby food, mana lagi kalau bukan Ms. Google kan, sharing dengan kawan-kawan. To be honest, masa my first baby I just beli ready made & instant baby food from supermarket. Maklumlah first baby kurang ilmu, kawan-kawan masa tu kebanyakan belum kahwin dan takde baby lg. I antara yang paling awal kahwin, at age of 23 :) So, this time around I hope I am more prepared for this.

I decided to introduce oatmeal to EE. Step nak prepare Oatmeal ni rupanya amat mudah dan menjimatkan. Sekurang-kurangnya kita sebagai ibu tahu apa ingredient yang digunakan dan cara penyediaan pun pastinya selamat & bersih.


1. Beli organic oat, I bought mine at ColdStorage. Organic oat ni sama lah juga dengan oat yang kita makan tu. Cuma bezanya, untuk baby kita kena blend oat ni sampai halus dan jadi "powder" form. Bila dah blend, boleh blend banyak lepas tu simpan dalam bekas kedap udara & simpan dlm fridge. Bila rasa nak guna, ambil dan campur la dengan apa2 pun.

2. Didihkan air  (saya gunakan air rebusan epal supaya dia ada natural sweetener & flavoring skit. Nak pakai air kosong pun boleh), lepas tu tambahkan oat powder tadi. Sukatan dia (to be honest, saya ni jarang sukat-menyukat, saya ikut kata hati je, hahaha. Sorry ye, lepas ni kena sukat betul2 supaya consistent). Bila agak dapat kepekatan yang kita nak tu kira okay lah, kalau baby kecil lagi, buat bagi cair. Kalau baby dah besar macam 8 months above tu maybe nak bagi pekat dan ada tekstur sikit.

Kacau kacau kacau.


3. Dah dapat kepekatan tu, I add the apple puree (cara penyediaan apple puree ni simple je, kupas kulit, potong kecil2 lepas tu steam & blend sampai halus). Kacau oatmeal & apple puree bagi sebati.


4. Kacau sampai sebati. Disebabkan EE baru 6 bulan, saya nak pastikan dia lagi halus, jadi saya akan blend. Kalau baby 8 bulan ke atas tu dah ok, boleh tunggu dia suam dan terus bagi baby makan. Walla, dah siap!

5. Dah blend jadi halus. Yay siap!

6. Storage- The best part, kita boleh frozen kan dan buat stok. Kalau frozen boleh tahan up to 3 bulan. Bila nak makan, nyahbekukan dan letak dalam fridge biasa. Bila nak hidang, just reheat dalam microwave. Baby Food Storage Cup ni sangat mudah, kita simpan baby food dalam ni, masuk freezer, bila nak makan nyahbeku dan panaskan dalam microwave. Bagus kan bekas ni? 1 bekas saja yang kita perlu basuh.

Saya beli baby food storage cups ni di One Baby World, RM21.50 ada 8 cups.


Ada juga cara lain, pakai ice cube tray.



Boleh juga lepas tu simpan dalam ziplock bag ni untuk jimatkan storage space.

Senang & mudahkan. Tak perlu sediakan makanan setiap hari. Penatnye sekali sahaja. 

I hope you find this post useful and enjoy making your baby food!
Credit to Google for the photos.

 

Tuesday, July 7, 2015

Sinusitis Surgery


After sharing my sinus stories with some friends (surprisingly, it is quite common to have sinus). I decided to blog about my sinus journey. Hopefully, it helps those who are planning to go for sinus surgery or having sinus.

How it all started?
It's all started when I had bad flu for 2 months! Been to the clinic after completion of my antibiotics and numerous flu tabs which are not working and not getting any better. 


My symptoms
  • Drainage of a thick, greenish discharge from the nose or down the back of the throat
  • Nasal obstruction or congestion, causing difficulty breathing nose
  • Pain, tenderness and swelling around your eyes, cheeks, nose or forehead
  • Reduced sense of smell and taste 
  • Ear pain
  • Aching in your upper jaw and teeth
  • Cough, which may be worse at night
  • Sore throat
  • Fatigue or irritability
  • Nausea
 Endoscopic Scan
The clinic issued me a referral letter. I met ENT Specialist, Dr Yeo Sek Wee at Prince Court Medical Centre. Had endoscopic scan, yes I saw those green discharge. It is blocking my nose! In case you wonder, how does it look like, here you go:
You will expect this visual. (this is not mine by the way, I just googled it)

Dr then recommend me to go for sinus surgery. Which, I have booked my slot in 2 weeks time.

2nd Opinion- CT Scan
I decided to go for 2nd opinion @ KPJ Damansara Specialist and met Dr Roslan Mahamud and he did a CT Scan. So here is what to expect, you will use that machine! (I've always thought this is meant for cancer patient. I was wrong).Total bill for Ct scan and consultation is RM1,000++

 So the image of the CT scan will look something like this. It will tell you which and how many sinus are effected. Again, this is not mine as I do not keep the images with me.

Dr then told me it is a CHRONIC SINUSITIS and he said I must have this for a long time ago! Tulang hidung pun bengkok and there's polips! Totally it is blocking all my nose system.

Immediately I texted my bestfriend who is a doctor
"Dd, I have chronic sinusitis and I have to undergo a surgery?"
She replied " Eh bukan dari sekolah dulu you memang ada sinus ke?"

*KrikKrik moments* Yes, I am a girl who always keep a tissue in my pocket. I can never live without tissue! So that reminds me I have this sinus problem since I was young.


 Medicine
So, while waiting for my surgery (2 weeks Q since doctor's schedule is quite packed). Dr gave me flu tabs & nasal spray. Aerius to be taken 1 x morning & 1 x night. Avamys is 1 x morning & 1 night.


2 days before Surgery-My final checkup
I had another endoscopic scan, to my surprise, all the thick greenish discharge is now clear! and looks better. Dr said there's improvement and I can actually continue my medicine and put the surgery on hold. He did mention that medicine is 20-30% recovery but surgery will be 99% recovery. Will it come back after the surgery? Most patient who did surgery will unlikely visit doctor again for medicine.

In my case, I can continue the medicine but I shouldn't be too dependant on the medicine as it will cause bad effects to the kidney in long term.

Dr Roslan said "dia ibarat lalang, dah potong pun akan ada chances utk tumbuh kembali". Therefore, medicine, watch your food (especially sambal belacan & seafood) and other things that could trigger sinus is important.


I am free from sinus!
I am glad that I gave medicine a chance and it actually took more than 2 weeks to improve. Alhamdullilah, praise to God, my sinus is gone ( I can say it's gone as I no longer needs a tissue and my nose is dry all the time). No headache, no pain. Nothing :)

If I remembered it clearly, aside of taking the medicine, I had yoga with Atilia and I went for urut session with Kak Nurul. I told them "im going for a sinus surgery, wish me luck ya"



My 2cents
Of course I had a long thought before I decided to go for surgery, I even say Bye to everyone in the office as I will undergo my surgery and will be away for medical leave for few days. Hahahahhahaaa. It's all now a false alarm.

Most people advised me not to proceed with the surgery. Some took advantage and promotes their MLM products. My judgement is simple, I still believe the doctors, as they are qualified for it (they spent 5 years or maybe more to be a specialist!) and I am sure they didnt simply get someone to go for a surgery. Plus, Dr actually diagnosed us and they know us better (especially the medical condition). My fear is that, if you skipped the doctor and things getting worse, at the end of the day you will still endup and look for them! 

Oh yes, before I end , the sinus surgery will cost you maximum RM20,000 maximum inclusive ward and etc. As quoted by Prince Court Medical and KPJ Damansara Specialist.
Thanks to Emily Lims who inspired me to create a post on this. I hope it will be a good sharing for everyone

Thursday, June 18, 2015

My love letter to DiGi


RM4/sms & RM548 for Jan-June 2015 bill for an unknown subscription.
I bet they have been charging me from 2012! What an easy way to make money.


 
Dear DiGi Customer Service,
 
I am writing to express my dissapointment and frustration. Being a loyal DiGi customer since 2010, I was once charged for my Blackberry Internet Service (BIS) for more than 12 months and then was refunded by DiGi.

Again, to my surprise, I was then charged for an unknown SMS subscription that charged me for RM4 per sms!

Chronology
1. I called your DiGi Customer Service to inquire on my bills on 15th June (Mon) at about 8.50 pm. Spoke to Ayu and she explained that I was charged for Rm4/sms from 33961 (which was referred as third party service). She assisted me (whom in the first place spoke to my husband as I was initially a sub-line and then I took the DiGi SmartPlan 148 and bought my iPhone6. I am now no longer a subline). We couldn't refer our E-Bills in the OCS and therefore we can't view the itemised bills. Ayu then referred our case to Technical to revert to us within 24 hours. She then also cancelled the SMS subscription and tried her best to solve our issue. We were happy with the way Ayu handled our case. She is definitely a good customer service representative and very attentive.

2. 16th June (Tue) at 11.47am, your DiGi customer service (her name is Kanta), called me and said that within 48 hours, "the third party" will call me to clarify. I asked her "What if they don't call me within 24 hours?", she then gave the MNC Wiressless contact details (which is the third party who has been charging me ridiculously!) . I did asked Kanta to provide me the itemised bills as I would like to know since when this 33961 SMS service has been charging me. She then said, I have to ask for it from MNC Wireless. I have no idea why a DiGi representative unable to provide me this details. She clearly not helping me at all and make me do her job instead! I personally think she need more training!

3. 16th June (Tue) at about 2pm, I called DiGi Helpline and spoke to Syafiqa. She was really helpful and she emailed me my E-bills from 12 Oct 2014 to 11 Jun 2015 in less than an hour. When I looked at the Itemised Bills, this 3rd party service (33961) has been charging me definitely more than RM548 all this while! I am pretty sure this has been charged to my account since 2011/2012 after the BIS incident. According to Syafiqa, she can only email me my E-Bills up to 6 months before and beyond that, she will need to request from the Billing Department. I am seeking your attention to investigate this matter and identify the start date that this 'unknown SMS subscription has been charging me.


Issues
1. How could this 'unknown SMS subscription' charged to my bills without my consent? If it's an 'automatic subscription', how could it be that easy to sign up for Rm4/sms that cost me more than RM548 in long run???? (I bet the amout is even more) That is a lot of money! I am totally dissapointed of this 'hidden charges'.

2. I can't view my E-bills to retrieve all my previous itemised bills- Syafiqa told me that although I no longer a sub-line, I have to go to DiGi Centre to cancel it/terminate/get out from the plan. I thought this was made clear when I signed the agreement during my iPhone6 purchase at DiGi KLCC. Please advise. It is so confusing.

3. With that, I am also unable to create MyOCS and I do not want to pay for UNCESSARY THIRD PARTY SERVICE WHICH HAS COST ME A LOT. With all this issue, I am unable to pay my phone bills.

I trust DiGi can do better than this. Please resolve all my issues and most importantly I want to know how much I have been paying for this ridiculous RM4 third party service.
Kindly look into this matter asap. Thank you.



I was told the culprit is MNC Wireless

They are the third party service that send an sms blast and charge the receiver RM4 per sms! What a way to make money.  I am not too sure on the mechanism of this 'business' but I think it is not fair to earn easy money just like that.

Always check your bills. I would say this is the cons of having paperless bills.

I have lodge my complaint on Mon, 15th June and to date I don't understand what took they so long to get the itemised bills, compile the cost and refund back my money. 

Tuesday, June 16, 2015

Pump it up! My home made juice.


Finally, decided to make my own home made pure juice.

Shopping for the ingredients
-Celery, green apples, beet root, lemon, oranges, carrot, anything that you want.
 Mint leaves, lemon & ginger will add a flavour to your juices

Dhia is wondering if her playdoh set could do and function the same!


Hubby is just as excited as I do , haha. Juicing!
 

Juicing in progress ;) I love this Slow Juicer! Absolutely awesome.
We gonna have a juice bar at home, yay! 


Aha! Our very first pure home made juice- Orange + Carrot + Ginger


The 2nd juice that we tried out- Celery + Green Apple + Lemon + Ginger
Some other juices that we experimented
1. Milk + Banan + Strawberry
2. Carrot + Apple + Beetroot + Lemon + Ginger


Next in my menu:
1. Soy milk
2. Almond milk
*Isn't obvious that I can't get enough of my new toy*


Here's the slow juicer- HUROM brand.
Price: RM 2,195

with 10 years warranty and you will be surprise that you can also make baby food, ice cream, ketchup sauce, mushroom/ corn soup and many more with the machine!
Super machine! I definitely need this more than an air-fryer
 (yes, I am super addicted to Juice Boost & La Juiceria)

You will get a juice recipe too ;)

It's a cold pressed method. You don't have to add water or sugar. Enjoy it as it is. #eatclean



I bought mine at Maybank Treats Fair (sales price excluding 6% GST, freebies: Slush & Shake maker worth Rm99, Egg Master & Ceramic Knife)
 
My juice inspiration http://lajuiceria.com.my/wp/juices/

Saturday, June 13, 2015

Baby Gift Ideas

 This would be my 'ideal' baby gift ideas. Of course, some might have different preferences towards their 'ideal' baby gift ideas or 'wishlist'


 1. Diaper cake
Yes, this is the must have essentials. You will never get enough of this!
I still remember when my 2nd child, Eria Erina was 1 month old, she practically used about 8 to 10 diapers a day!  Always check if your friend prefer cloth diaper as some babies may have allergy to the disposable diapers.


2. Caddy
I have the similar caddy. I found it to be really useful from my 1st baby till the 2nd baby.
I like things to be in order and well organized. So it is a must have for me.



3. Baby grooming kit
Termometer, nail cutter, hair brush, nose cleaner-definitely you need those.
For nose cleaner, I would recommend 




4. Wet Wipes
 Another essentials. It compliments the diaper :)
I used to stock up the wet wipes at Pureen Warehouse Sale.
You may check it out if there's any baby warehouse sales at http://www.shoppingnsales.com/http://www.shoppingnsales.com/

5. Liquid Cleanser
To clean baby feeding equipments, milk storage bottles and etc. You can even wash your vegetables and fruit with it.





6.  Sea Salt Spray for babies
You will definitely appreciate this if your baby is having runny nose especially below 1 year old baby. For more details http://www.sterimarnasal.co.uk/
I pair this with my Pigeon Nose Cleaner and I avoid giving medicine to my 5 months old baby



7. Mosquito Repellant
This should be on the checklist especially if you are going for "balik kampung".
comes in band, sticker, spray and lotion (choice on you). I prefer sticker :)


Friday, May 15, 2015

10 Most Common Baby Gift Ideas


Some one gave birth and you are looking for a prefect gift.

Here's some of the gift ideas.

Before we get there, I just wanna share my experience for having 2 kids and the
common things that I normally received.

(Disclaimer: I do not complaint and I appreciate as they hand picked the gift).

You might want to prepare and buy other things for your baby as these are they common gifts that you will get ( you might not need to spend on these items and you will get it for free ;p


1. Baby Toiletries Set

Trust me, the powder, baby oil & lotions- it can last you for 2 years stock!
Mind you- Some babies have a sensitive skin


2. Baby Wear
Definitely a yay! 
If you are expecting, you will surely appreciate getting all the baby wear.


3. Feeding Bottles
Some babies have a specific preferences on teats & bottles.
Take note: Fully breast-feed baby 


4. Wet Wipes
A blessed! You will never get enough of this.

5. Bibs & Mitten


Adorable! You just can resist in getting those!


6. Baby Shoes
Too cute isn't?


7. Baby Head Accessories


8. Baby Carrier
Sometimes, mom & babies have a preference on the baby carrier.
Do check with them first :)


9. Soft Toys

You won't reject this :)


10. Baby Towels
Definitely useful!



Share with me your common baby gift that you normally receive :)


Next post: Baby Gift Ideas (not so common gift)

Monday, March 2, 2015

Trip to Kidzania!

Yay! It's 44 days of pantang is over. Let's officially end this confinement.
Hubby decided to bring me & DD for a day out.

It's Kidzania anniversary and just look at the q! We que-d almost 1 hour.
We came early at 930 and entrance starts at 10am (on a Saturday)

While queuing, we were given this-security watch.

The sales counter. 
I reckon you to purchase the ticket online 
(you will save more time and there's discount rate if you purchase it online)


The crowd & the q.

She's all excited-can't wait to enjoy her day!
DD is considered as toddler and the rate is RM38.

You can checkout Kidzania web for entrance fee.

Heading to Kidzania's Immigration

Scan your security watch for entrance

She's on fire!


As soon as you entered, you will need to cash out your "CIMB cheque of 50 Kidzos" ( they will issue the check at the sales counter), oh yes, Kidzos is the currency in Kidzania :)

the money that you get will be the starting money for your kids to play in Kidzania.
The concept is: if you work (you earn money), 
If you be a customer ( you will spend your money)

At the end of the day, they can spend the "Kidzos" @ the Department Store (they will do their own shopping)

DD is too young for Kidzania, so we decided to bring her to the salon.
You can choose to be a customer or work. Since DD fancy to color her nails, so yes, we sent her to do her nails! 

Look at her.

The crowd.


If your child is independent enough, can take instruction & be on their own, try out all the activities. At every point, they will indicate the suggested age to play. Would be so much fun for 7-17 years old.

Since DD is just 3 years old, the Infant Playroom/Nursery would be better for her.
It's for 3 years old and below. And ample space to play & or parents to rest too.

Just before the playroom, you can find the Baby Room (with water dispenser to prepare milk), sofa to breastfeed and a small toilet (it's clean) and comfortable.

Us @ the Nursery / play room

Just before we say goodbye to Kidzania

The only photo with 3 of us :)